Note: Today I had three conversations about the power of improv in business. Powerful. It reminded me of a piece a wrote in my book, Spark.
A
recent experience I had reminded me how important being human is in our
work lives. I first met Johnnie, a Branding Consultant who’s based in
London, on a video conference call to discuss the BrandShift weblog
in which we had all been invited to participate. I was a little nervous
going into the meeting knowing that I was, by far, the most junior in a
group of otherwise experienced bloggers including Jennifer Rice, Andrew
Lark, Alex Williams and Hylton Joliffe.
For
a long while during the conference call I sat and listened, feeling
very intimidated by the team’s incredible knowledge. They were throwing
out basic blogging ideas and terms that I did not understand at all.
It
wasn’t until Johnnie started talking about some of the principles of
improv that I started to participate in the conversation. This idea of
allowing everybody, no matter the level of knowledge, to participate in
a positive dialogue really intrigued me.
However,
it wasn’t until after my interview with Johnnie that the magic of
improv really started to become apparent. I had posted a provocative
thought on my own weblog only to get a couple of pretty sarcastic and
aggressive responses. Being a person who always wants to be liked and
doesn’t deal with conflict very well, I was unsure how to respond.
This
same feeling happens to many of us, including me, in our work
environments. I have always had difficulty understanding how to deal
with aggressively differing opinions. And often these positions get
calcified, creating great rifts in companies and on teams.
After thinking more about Johnnie’s interview and the tool of “Yes,
and?” I started to apply the principle to my dialogue with those people
on my blog who expressed radically different opinions. By saying, “I
understand where you’re coming from and, in fact, here’s something to
add,” I was able to focus on the areas of common understanding and
build from those in a positive way, instead of thinking about the
differences and focusing only on those.
What would happen if you used the principle of “Yes, and?” in your interactions with your coworkers and customers?