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June 13, 2006

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GrahamHill

John

You missed out the fourth of Donald Rumsfeld's now infamous "knows": What you dont' know that you know. In any organisation of size this is probably the most important.

Once an organisation gets much bigger than 100 people, no one person can know everybody else and thus be aware of what they know. Groups form to solve problems, formal organisational structures are instituted to manage work and non-communicating organisational siloes end up being created. Things the organisation already knows are lost to other parts of the organisation. The organisation doesn't know what it knows!

Bottom-up learning is not effective without extensive collaboration within organisations, with partners and with external communities. It is in collaboration that organisations face the most problems, not with bottom-up learning.

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Graham,

Indeed, in bigger organizations it's hard to aggregate and analyze opinions - inside or outside the firm's walls.


Check out a case study showing how a newspapeer used online survey tools from WebSurveyor to improve relations with readers and boost employee satisfaction

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