Contest Update #2

The contest is rolling along. Christopher Carfi has gotten a response from JetBlue and Aaron Dignan continues to wait as Whole Foods points tick away.

I need some help judging the entries. Check the rules for judging. Also, you've got time to enter, as well. April 1st is the deadline.

Comments

[Andreas]

Ahhhh - may be I can participate. I contacted Chili's after a friend of mine had a severe fallout from a lunch at their place yesterday. She is apparently not the only one. My colleague suffered food poisening and a friend of hers as well.

I wrote to Chili's via their webpage and after filling out the form, they promised to get back to me in 5-7 days.

Watch the language - they call it chat. For me, a chat that takes 5-7 days for a response makes me fall asleep or go away.

Here is the link to my entry:
http://www.alwayswow.com/archives/2005/03/index.html#000139

[Carl Richards]

I have an entry for you. Here is my e-mail to Amazon after trouble with thier new Prime Plan:

Dear Customer Service,

I need some help. A few weeks ago I signed up for the new Amazon Prime plan. I paid my $79 and assumed that it would work like most things at Amazon, easy. My first order or two I found it difficult to determine if the shipping was automatically being slated for the 2 day shipping promised by Prime. It may be just me (although I have heard others complain about this issue) but when I try to use "One Click" shopping it doesn't seem to pick up the fact that I am a "Prime" person.

Well I continued to struggle along trying to navigate and make sure that I received my stuff in two days, after all I paid $79 for the privilege.

Then it happened. On my recent order (#102-2715660-7893742) I waited for this to arrive on my doorstep "two day" as promised and it never came. I gave it a few more days and still nothing from Amazon. This morning I logged into my account to check.

The order was placed on March 15th.

Despite my best efforts to make sure that it was a "prime" order it was designated as "standard shipping". Today is the 22nd and still no "two day" package. On my "where's my stuff" page it shows the estimated delivery as March 22nd, a full 5 business days after my Prime, two day order.

One of the reasons that I favor Amazon over other providers is that I have always been given what was promised! That "trust" is not easily earned. I do not want to constantly watch to make sure that you live up to our "Prime Promise". I just want it to work!

I need this order fixed.

I would love to hear how this Prime thing can be more automatic or how I can get a refund of my $79.

Thanks,

Carl Richards
[email protected]

This it the reply 30 seconds later. I will let you know when I hear more.

Thank you! Your e-mail has been sent.

We will reply as soon as possible, usually within 24 hours.

[John Winsor]

Andreas,

Did Chili's get back to you?

Carl,

Thanks for the entry. Let us know when Amazon responds.

[Carl Richards]

John-

Here is the response from Amazon. I received it the 25th.

Carl

Hello from Amazon.com.

We're writing in regard to the error you encountered using Amazon
Prime.

Please know how sorry we are for the problems you've experienced with
your Amazon Prime membership. We pride ourselves on our convenience
and efficiency as a company, but in this instance we've fallen short
of our goal.

In an effort to compensate you for this unforeseen delay, I would
like to offer you a $10.00 promotional certificate for use toward
your next purchase from Amazon.com. You will find the claim code
and complete details below.

I have forwarded your problem to our technical specialists for
further research and resolution.

Thank you very much for your patience, and thanks for shopping at
Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=wvrqarue1173515419&q=sn
If not, click here:
http://www.amazon.com/rsvp-n?c=wvrqarue1173515419&q=sn

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help section
of our web site.

Best regards,

Stella Walter
Amazon.com Customer Service
http://www.amazon.com
==============================

[Vanna]

Excuse me. Flattery is like cologne water, to be smelt of, not swallowed.
I am from Hungary and , too, and now am writing in English, give true I wrote the following sentence: "Before a black computer attachment is easier to surface into helpless stunts, since it arises stunts which ride out."

Thanks :(. Vanna.