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May 02, 2009

Comments

Michael Bourne

John, I saw this post and I am more than happy to connect you with customer service. They're good about helping either repair or replace you camera if it's under warranty. Call 888-553-4448 or email to Distec@Olympus.com. Thanks.

Georgeq

Wow, they now have branded web stalkers who offer you customer service before you have asked for it. A brand coming to you... Intuitive? or invasive? Your call John.

Sharon

I think the transparency that the web enables raises the bar for customer service in a good way. Companies need to deliver or face having word about poor service/support get out.

As for "web stalkers" per the previous comment, if you're working (or writing) on behalf of a company, you should make that known.

Antonio

What I've never understood is how a wendidg planner (not you, because even though I don't know you I LOVE this post!) can complain about how no one wants to pay their rates, but then insist they don't need to hire a professional service provider that charges more than $xxx.If I had a nickel for every bride that told me she only budgeted $500 for entertainment because that's what the wendidg planner told them to even though they LOVE us and what we bring to their event (starting at 3 times that price) I'd be a very rich man.Top professionals should seek out other professionals of the same caliber. I've had to resort to referring my clients to a wendidg planner that's 350 miles away and that, is a shame. Particularly when I have brides changing their dates to hire us, verifying that we're available before they nail down the date at the venue, and the like.

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I found what I used to be searching for. great write-up, many thanks

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