Don't get me wrong, I love my Blackberry Pearl. But today, I am totally frustrated. Somehow, a series of buttons were tapped when the Pearl was in my pocket this morning. The phone now wants to highlight all emails, not allowing me to open anything. I can see an illuminated arrow in the upper right hand corner of the screen, signaling the change to the keyboard, but I'm not sure how to turn it off.
So here's the real frustration. If I had my print manual for the phone with me I could find the answer in a second. Instead, I'm stuck with the very beautiful Blackberry web site that can't answer my question. It relies on me to adapt to it, by asking the right question, instead of adapting to me. Lot's of companies haven't figured out how to give customers want the want, an answer, without wrapping in a wonderful graphic interface that gets in the way.
My advice: MAKE IT EASY!