No sooner than I wrote my last post about the great experience I had at the Kimpton Monoco, San Francisco than our relationship went horribly wrong. When I left the Monoco on Friday the Front Desk Manager he told me that he would book another room for me this week and call my cell with a confirmation number. Well, I hadn't heard from him so I called the hotel last night only to find out that they were sold out! Sold out! But he told me he'd take care of it.
It goes to show that a brand can do everything right in it's marketing and product but get tripped up on a simple thing like keeping a promise. Unfortunately, Kimpton is now off of my "Just Right" list.